SAP manager can't be started "Unknown service"

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Article ID: 84820

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
|INFO |X|SAP|pid=p.t| manager | Launching SAP Job Control Server: node=[nodename], host=[hostname], port=0
|ERROR|X|SAP|pid=p.t| u_ouv_serv | failed in u_listen: Unknown service
|ERROR|X|SAP|pid=p.t| uxsap_thread_main | Error opening service: Unknown service
|INFO |X|SAP|pid=p.t| manager | Server ends with return code -1.

After installation of a Dollar Universe  6 node, its SAP manager is started manually, but the process will not remain in the system.
It will shutdown with the above error message.
The Manager for SAP Activation procedure was not performed after installation.

Cause

Cause type:
Configuration
Root Cause: Activation of the manager for SAP not performed so the SAP manager port was not yet set

Environment

OS: All

Resolution

The manager for SAP can only start once it has been properly Activated.
In order to do so, please refer to the Manager for SAP documentation:  Activating the Manager for SAP Solutions

 

Fix Status: No Fix

Additional Information

Workaround :
N/A