search cancel

Process sdhttpd.exe related to service Sysload Software Distribution Server crashes with error related to PHP

book

Article ID: 84808

calendar_today

Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 1

Error Message :
On the windows Event Viewer -> Application we find these kind of Error events:
##################################################
Log Name: Application
Source: Application Error
Date: 9/27/2013 1:39:23 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXX
Description:
Faulting application name: sdhttpd.exe, version: 2.4.3.0, time stamp: 0x502f70a3
Faulting module name: php5ts.dll, version: 5.4.9.0, time stamp: 0x50ad37b2
Exception code: 0xc0000005
Fault offset: 0x0031ac18
Faulting process id: 0x980
Faulting application start time: 0x01cebbb0e2385e64
Faulting application path: C:\Program Files (x86)\sysload\sdserver\sdhttpd\sdhttpd.exe
Faulting module path: C:\Program Files (x86)\sysload\sdserver\sdhttpd\php5ts.dll
Report Id: 204dd2c4-27a4-11e3-841a-0050569b2272
##################################################

Patch level detected:SP Analyst Software Distribution Server 1.10
Product Version: Sysload 1.1.0

The process sdhttpd.exe related to the service Sysload Software Distribution Server crashes to an error related to PHP.

Environment

OS: Windows

Cause

Cause type:
Defect
Root Cause: This is a defect that can occur on the module ioncube encoder of the PHP used by the Sysload Distribution Server

Resolution

The problem has been fixed on this version of the PHP that disables the ioncube encoder of the PHP:
https://na2.salesforce.com/00P4000000IMpgv

In order to apply the fix:
1. Stop the service Sysload Software Distribution Server
2. Backup the folder "system" (/sdserver/sdwww/system)
3. Unizip the file sdwww_system.zip and replace the existing folder system by this one.
4. Restart the service Sysload Software Distribution Server

Fix Status: Released

Fix Version(s):
Component: Software Distribution

Sysload 1.1.0 - Available

Additional Information

Workaround :
N/A