Process sdhttpd.exe related to service Sysload Software Distribution Server crashes with error related to PHP
Article ID: 84808
Updated On:
Products
CA Automic Sysload
Issue/Introduction
Affects Release version(s): 1
Error Message :
On the windows Event Viewer -> Application we find these kind of Error events:
##################################################
Log Name: Application
Source: Application Error
Date: 9/27/2013 1:39:23 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXX
Description:
Faulting application name: sdhttpd.exe, version: 2.4.3.0, time stamp: 0x502f70a3
Faulting module name: php5ts.dll, version: 5.4.9.0, time stamp: 0x50ad37b2
Exception code: 0xc0000005
Fault offset: 0x0031ac18
Faulting process id: 0x980
Faulting application start time: 0x01cebbb0e2385e64
Faulting application path: C:\Program Files (x86)\sysload\sdserver\sdhttpd\sdhttpd.exe
Faulting module path: C:\Program Files (x86)\sysload\sdserver\sdhttpd\php5ts.dll
Report Id: 204dd2c4-27a4-11e3-841a-0050569b2272
##################################################
Patch level detected:SP Analyst Software Distribution Server 1.10
Product Version: Sysload 1.1.0
The process sdhttpd.exe related to the service Sysload Software Distribution Server crashes to an error related to PHP.
Error Message :
On the windows Event Viewer -> Application we find these kind of Error events:
##################################################
Log Name: Application
Source: Application Error
Date: 9/27/2013 1:39:23 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXX
Description:
Faulting application name: sdhttpd.exe, version: 2.4.3.0, time stamp: 0x502f70a3
Faulting module name: php5ts.dll, version: 5.4.9.0, time stamp: 0x50ad37b2
Exception code: 0xc0000005
Fault offset: 0x0031ac18
Faulting process id: 0x980
Faulting application start time: 0x01cebbb0e2385e64
Faulting application path: C:\Program Files (x86)\sysload\sdserver\sdhttpd\sdhttpd.exe
Faulting module path: C:\Program Files (x86)\sysload\sdserver\sdhttpd\php5ts.dll
Report Id: 204dd2c4-27a4-11e3-841a-0050569b2272
##################################################
Patch level detected:SP Analyst Software Distribution Server 1.10
Product Version: Sysload 1.1.0
The process sdhttpd.exe related to the service Sysload Software Distribution Server crashes to an error related to PHP.
Cause
Cause type:
Defect
Root Cause: This is a defect that can occur on the module ioncube encoder of the PHP used by the Sysload Distribution Server
Defect
Root Cause: This is a defect that can occur on the module ioncube encoder of the PHP used by the Sysload Distribution Server
Environment
OS: Windows
Resolution
The problem has been fixed on this version of the PHP that disables the ioncube encoder of the PHP:
https://na2.salesforce.com/00P4000000IMpgv
In order to apply the fix:
1. Stop the service Sysload Software Distribution Server
2. Backup the folder "system" (/sdserver/sdwww/system)
3. Unizip the file sdwww_system.zip and replace the existing folder system by this one.
4. Restart the service Sysload Software Distribution Server
Fix Status: Released
Fix Version(s):
Component: Software Distribution
Sysload 1.1.0 - Available
https://na2.salesforce.com/00P4000000IMpgv
In order to apply the fix:
1. Stop the service Sysload Software Distribution Server
2. Backup the folder "system" (/sdserver/sdwww/system)
3. Unizip the file sdwww_system.zip and replace the existing folder system by this one.
4. Restart the service Sysload Software Distribution Server
Fix Status: Released
Fix Version(s):
Component: Software Distribution
Sysload 1.1.0 - Available
Additional Information
Workaround :
N/A
N/A
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