JRM cannot open Events after upgrade to 3.2.2

Article Id: 84803

Status: Published

Updated On: 15-04-2018 08:01

Legacy Id: 000009981

Products:

CA Automic Service Orchestration - Automation Engine

Issue/Introduction:

Affects Release version(s): 3

Error Message :
ERROR: com.levatis.uc4.relationcache.controller.uc42helper.EVNTMapperHelper com.levatis.uc4.relationcache.controller.uc42helper.EVNTMapperHelper.reload(EVNTMapperHelper.java:159) Could not open object: [EVENT_OBJECT_NAME] null null

After upgrading Request Manager to version 3.2.2, Events cannot be opened as usual and an error message similar to the above message is displayed in the Job log.

The above error message was displayed in a JBoss for Request Manager (JRM) log.

At the Automation Engine (AE) level, the following message is displayed:

"U00020305 Runtime error in object 'XREQUEST(ACT)', line '00336'.
The start column for the sub-string statement ('001') is not within the string (length '0000')."

Cause:

Cause type:
Defect
Root Cause: Event handling by EVNTMapperHelper not working properly.

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Request Management 3.3.0 - Available
Request Management 3.2.4 - Available

Additional Information:

Workaround :
N/A