The action Force Complete fails on several Job Runs

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
An attempt was made to create an object that already exists

When trying to perform the action Force complete on a large number of Event Wait job via UVC, not all the selected jobs can be Force completed.

<Please see attached file for image>

Cause

Cause type:
Defect
Root Cause: This is a defect of Dollar Universe when performing massive Operations on the Job Runs.

Environment

OS: All

Resolution

This issue will be fixed in a future release of Dollar Universe.

Fix Status: In Progress

Fix Version(s):
Dollar Universe - TBD

Additional Information

Workaround :
There are 2 workarounds can be applied:

1. Monitoring mode -> Operations settings -> Exceptions, delete all the relevant exceptions. Then all the jobs will be updated correctly.
Or:
2. Double click on one of the jobs that were not correctly Force Completed, that will fix all the jobs that haven't been updated correctly.