Workflow hangs in 'Waiting for user input' if default value of PromptSet element contains reference to EXEC VARA

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Article ID: 84797

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
Access violation in module C:\AutomationEngine\bin\ZUSYNCHK.dll at 00007FFDBF47955C on read FFFFFFFFFFFFFFFF

When a task containing a PromptSet which uses a VARA.EXE as a data source is executed, the task remains in a 'Waiting for user input' status and the prompt set dialog box never appears.

Investigation

A task (job or workflow) has a PromptSet whose default values are specified at the workflow level.
The default values contain curly-brace-style VARA object references such as "{VARA,KEY, COLUMN}" that references a VARA.EXEC, which is a different VARA than the data source.

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The referenced VARA.EXEC objects work fine on their own and clicking the 'Preview' button returns the expected results:

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If the task is executed via the Java User Interface, it will hang completely and must be killed.
If it is executed in the AWI, the connection will be lost.

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The PWP goes down and generates a dump file with an error message similar to this:
Access violation in module C:\UC4\WS112\AutomationEngine\bin\ZUSYNCHK.dll at 00007FFDBF47955C on read FFFFFFFFFFFFFFFF


 

Cause

Cause type:
Defect
Root Cause: Workflow hangs in 'Waiting for user input' if the default value of a PromptSet element contains reference to EXEC VARA in versions 11.2.1 and 12.0.1.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available as this issue has only occurred in versions 11.2.1 and 12.0.1.
 

Fix Status: Released

Fix Version(s):
Component(s) : AE Server and Initialdata

Automation Engine 12.0.2 - Available
Automation Engine 11.2.1 HF1 - Available

Additional Information

Workaround :
N/A

Attachments

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1558692995845000084797_sktwi1f5rjvs16lxc.png get_app