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AWI throws a “Gateway Timeout” after a few minutes of inactivity
Article ID: 84786
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
Gateway Timeout
The Automic Web Interface (AWI) displays a 'Gateway Timeout' error message after a few minutes of inactivity.
Running the AWI without WebSockets (push=false) leads to the 'Gateway Timeouts' after a few minutes with no activity.
Pop-up Error Message:
Gateway Timeout
The Automic Web Interface (AWI) displays a 'Gateway Timeout' error message after a few minutes of inactivity.
Running the AWI without WebSockets (push=false) leads to the 'Gateway Timeouts' after a few minutes with no activity.
Pop-up Error Message:
<Please see attached file for image>
Cause
Cause type:
Defect
Root Cause: This is caused by not refreshing the user session automatically after some time.
Defect
Root Cause: This is caused by not refreshing the user session automatically after some time.
Environment
OS Version: N/A
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Automic Web Interface 12.1.0 - Available
Automic Web Interface 12.0.1 – Available
Fix Status: Released
Fix Version(s):
Automic Web Interface 12.1.0 - Available
Automic Web Interface 12.0.1 – Available
Additional Information
Workaround :
Use the deprecated Java UserInterface (UI).
Use the deprecated Java UserInterface (UI).
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