NSK Agent disconnects after changing srvquery to 1

Article Id: 84780

Status: Published

Updated On: 15-04-2018 08:02

Legacy Id: 000009961

Products:

CA Automic Workload Automation - Automation Engine , AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
U02000035 The Server '10.80.12.221' sent the status response after '0' minutes and '0' seconds.

Changing the parameter srvquery to a value of 1 in the ucsrv.ini file results in the NSK Agent losing connection to the Automation Engine. The above error is written to the Agent log.

Cause:

Cause type:
Defect
Root Cause: Changing srvquery=1 changes the behavior so that the Automation Engine (AE) isn't sending keep alive signals. The srvquery parameter of 1 can only be used for Agent's built by Automic in-house at the current time.

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available where additional functionality is planned to optimize Agent connectivity.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available

Additional Information:

Workaround :
1. Edit ucsrv.ini and change srvquery=0
2. Restart each CP/WP
3. Start agent