No reports of executions can be downloaded anymore

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 5

Error Message :
Message: Report is being created, please try again later.

If there is an attempt to download the report of an execution within "History Records" it could happen that this error message appear:

<Please see attached file for image>

This was happening repeatetly and it was not possible to download the report in that state.

Please note:
If the execution is still active or has finished short before the report should be downloaded, this message could appear also, in that case, the message is correct, if you face it in that situation, please wait until the execution has finished to download the report.

The issue only appeared in ReleaseManager Version 5, it was not seen in ReleaseManager Version 6.

Cause

Cause type:
Defect
Root Cause: This was caused by an error in the software. The blocker which ensures that the report was created properly was not released after finishing the report creation, which lead to the message.

Environment

Release:
Component: ARLSMG

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Release Manager 5.1.4 - Available

Additional Information

Workaround :
N/A