Error on CABI deploy/configuration

Article Id: 8477

Status: Published

Updated On: 21-03-2018 00:50

Legacy Id: TEC1589534

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

When you install the CABI probe you are expecting to receive this message:

<date_time> [main, cabi] cabi installed successfully.

...

<date_time> [UserSynchronizationThread, cabi] Finished synchronizing users between UIM and CABI

But unfortunately you are receiving this message:

[UserSynchronizationThread, cabi] com.ca.cabi4uim.sso.exceptions.JasperUserUtilityRestException: Error adding attributes origins

Cause:

When the UIM is trying to synchronize the users, some users has a special character and this is not supported on the CABI installation.

Environment:

UIM 8.51 with CABI 3.0 installation.

Resolution:

Open the UMP portal go to the control panel, users and organizations and make sure you don't have user with special character.

Below are the samples that you must change.

User like "produção", remove and add a user like "producao" without the special character.

Another sample as "informação" and you should change to "informacao"

Remove any special character that is related to the UIM users on the UMP portal.

This will resolved yours issue and you will see the final synchronization message as below:

[UserSynchronizationThread, cabi] Finished synchronizing users between UIM and CABI

Additional Information:

https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/ca-business-intelligence-with-ca-uim/installing-and-upgrading-ca-business-intelligence-jasperreports-server-with-ca-uim/install-or-upgrade-for-an-external-ca-business-intelligence-jasperreports-server