Upgrade of Sysload Management Server changes the database user

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Article ID: 84759

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
In sldmgts.log:
########################################
sldmgts - 28000:1:18456:[Microsoft][SQL Server Native Client 10.0][SQL Server]Login failed for user 'datacenter\SVC_Sysload'.
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On the Windows Services panel, the Sysload Management Server service starts and then automatically stops

Patch level detected:Sysload Management Server 5.60
Product Version: Sysload 5.6.0

After an upgrade of the Management Server,the  Sysload Management Server service starts and then automatically stops.

Cause

Cause type:
Defect
Root Cause: The setup changes the database user on the sldmgts.ini replacing it by the user that launched the service

Environment

OS: Windows

Resolution

The issue is fixed on the setup of the SP Analyst Management Server 5.60
 

Fix Status: Released

Fix Version(s):
Component: Management Server
Sysload 5.6.0 - Available

Additional Information

Workaround :
Edit manually the database user on the sldmgts.ini:

[DB]
User=your_database_user