IDM with CA Single Sign-On reports the error: "Corrupted buffer returned from server"

book

Article ID: 8472

calendar_today

Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

We run Identity Manager integrated with CA Single Sign-On, and when the users have to change their password, the IdM server reports error : 

"Corrupted buffer returned from server" 

We can see that the Policy Server cannot contact the Provisioning server myhost.mydomain.com : 20000. The Policy Server reports LDAP error 81.

How can we solve this ?

 

Cause

LDAP User Store certificate was wrongly encrypted, and it has been recently changed, which was causing this issue.

Environment

Policy Server 12.51CR00 on RedHat 6; User Store is CA Directory;

Resolution

Sign again the original certificate, and set both the certificate and its CA certificate in both the LDAP User Store certificate store, and the Policy Server certificate store to solve the issue.