File Transfer on version 9 Agent fails with terminated connection error

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Article ID: 84716

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
File Transfer with partner XXXX terminated connection

Occasionally, while doing a File Transfer (FT) on a version 9 Agent (9.00A528-0D0), the file transfer will fail and a message similar to the one below will be printed in the report.

<Please see attached file for image>

0EMb0000001Qm9P.png


 

Cause

Cause type:
Other
Root Cause: Problem on the AIX Agent side. As agent gets the task from AE, it takes about 27 seconds to process FT initial message (FTXSEND) indicating that the machine has has a resource issue (i.e. CPU, network leak).

Environment

OS: IBM AIX
OS Version: N/A

Resolution

Have the System Administrator resolve the resource issue on the Agent.

Fix Status: No Fix

Additional Information

Workaround :
Filter the report (look for the term "terminated connection") and if found automatically restart the failed FT.

Attachments

1558704483940000084716_sktwi1f5rjvs16ll4.png get_app