File Transfer on version 9 Agent fails with terminated connection error
Article ID: 84716
Updated On:
Products
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message :
File Transfer with partner XXXX terminated connection
Occasionally, while doing a File Transfer (FT) on a version 9 Agent (9.00A528-0D0), the file transfer will fail and a message similar to the one below will be printed in the report.
File Transfer with partner XXXX terminated connection
Occasionally, while doing a File Transfer (FT) on a version 9 Agent (9.00A528-0D0), the file transfer will fail and a message similar to the one below will be printed in the report.
<Please see attached file for image>
Cause
Cause type:
Other
Root Cause: Problem on the AIX Agent side. As agent gets the task from AE, it takes about 27 seconds to process FT initial message (FTXSEND) indicating that the machine has has a resource issue (i.e. CPU, network leak).
Other
Root Cause: Problem on the AIX Agent side. As agent gets the task from AE, it takes about 27 seconds to process FT initial message (FTXSEND) indicating that the machine has has a resource issue (i.e. CPU, network leak).
Environment
OS: IBM AIX
OS Version: N/A
OS Version: N/A
Resolution
Have the System Administrator resolve the resource issue on the Agent.
Fix Status: No Fix
Fix Status: No Fix
Additional Information
Workaround :
Filter the report (look for the term "terminated connection") and if found automatically restart the failed FT.
Filter the report (look for the term "terminated connection") and if found automatically restart the failed FT.
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