High memory usage of WPs caused by a memory leak

Article Id: 84711

Status: Published

Updated On: 15-04-2018 08:01

Legacy Id: 000009914

Products:

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
N/A

Some Worker Processes (WPs) will use a lot of physical memory that is not freed up.

The issue only affects the Automation Engine with an Oracle database.

Cause:

Cause type:
Defect
Root Cause: Memory leak in AutomationEngine. A problem has been fixed where memory was not released after object generation in the Automation Engine.
A Promptset object causes memory leaks.

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 - Available
Automation Engine 11.2.6 - Available
Automation Engine 11.2.6 HF1 - Available

Additional Information:

Workaround :
Restart the affected WPs on a regular basis.