Automic Web Interface 12.0.4 has performance issue with Chrome 64.0.3282.140

Article Id: 84696
Status: Published
Updated On: 15-04-2018 08:01
Legacy Id: 000014080
Products:
CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction:

Error Message :
N/A

Since the update to Google Chrome version 64.0.3282.140 (official build) (64-bit) AWI (Automic Web Interface) in version 12.0.4 faces performance problems.

Symptoms:

  • The AWI freezes after a brief period.
  • The interface reacts very slow to any input given.
  • Deleting caches did not improve either.

Cause:

Cause type:
Other
Root Cause: This is an issue with Google Chrome version 64.0.3282.140.

Environment:

OS Version: N/A

Resolution:

Update Chrome to at least version 64.0.3282.186. From this version upwards the issue is no longer reproducible.

Fix Status: No Fix

Additional Information:

Workaround :
Disable the "Accelerated 2D canvas" of chrome flags (chrome://flags/). 

Use an alternative Web-Browser if available such as Firefox.