Automic Web Interface 12.0.4 has performance issue with Chrome 64.0.3282.140

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Article ID: 84696

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

Since the update to Google Chrome version 64.0.3282.140 (official build) (64-bit) AWI (Automic Web Interface) in version 12.0.4 faces performance problems.

Symptoms:
  • The AWI freezes after a brief period.
  • The interface reacts very slow to any input given.
  • Deleting caches did not improve either.

Cause

Cause type:
Other
Root Cause: This is an issue with Google Chrome version 64.0.3282.140.

Environment

OS Version: N/A

Resolution

Update Chrome to at least version 64.0.3282.186. From this version upwards the issue is no longer reproducible.

Fix Status: No Fix

Additional Information

Workaround :
Disable the "Accelerated 2D canvas" of chrome flags (chrome://flags/). 

Use an alternative Web-Browser if available such as Firefox.