Protocol_version error when accessing WSDL that doesn't support TLS 1.0

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Article ID: 84694

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
javax.net.ssl.SSLException: Received fatal alert: protocol_version

If a WSDL contains https as the protocol and the Web Server doesn’t support Transport Layer Security (TLS) version 1.0 the above error message is displayed in the Automic Web Interface (AWI).
 
The WSDL is not parsed and the connection object cannot be used for Web Service jobs.
 
Other public WSDLs that support both 1.x and 1.0 work fine.





 

Cause

Cause type:
Defect
Root Cause: If a WSDL contains https as protocol and the web server does not support TLS 1.0, the WSDL is not parsed and the connection object cannot be used for Web Service Jobs.

Environment

Release: AOMVMW99000-4.0-Automic-Operations Manager-VMware vCenter Agent
Component:

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
RA Web Service REST 4.3.0 - Available

Additional Information

Workaround :
N/A