PeopleSoft agent wrong ELF Class

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U2004075 Error 'libjvm.so: wrong ELF class: ELFCLASS64'

When starting the Agent for PeopleSoft, the user is receiving an error mentioning an incorrect ELF Class:

U2004075 Error 'libjvm.so: wrong ELF class: ELFCLASS64'
 

Investigation
This means that 64-bit Java is in use.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Cause

Cause type:
Configuration
Root Cause: Did not install the 32-bit Java and environment variable was not set up correctly.

Resolution

Install a 32-bit Java.

If the issue is still persistent, modify the PATH environment variable similar to this:
 

PATH=/u01/app/automic/jdk/jdk1.7.0_79/jre/lib/amd64/server:$PATH;export PATH

Specify the directory where the libjvm.so (or libjvm.sl, the .xx is OS-specific) resides in the FIRST position of the PATH variable.

If the solution provided does not resolve the issue, please send the following information to Support for further analysis:

1. Screenshot results of ENV command
2. PS agent log 

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A