Authentication failed: invalid session id token

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Article ID: 84690

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
In the universe.log:
###
|ERROR|X|IO|pid=14156.22| k_vrfAuthSId | k_vrfAuthSId in error [0]
|ERROR|X|IO|pid=14156.22| kTrtAuthRequest | Authentication failed: invalid session id token (error -1)
|ERROR|X|IO|pid=14156.22| k_select_accept_aut | kTrtAuthRequest in error [-1]
|ERROR|X|IO|pid=14156.22| u_io_thread_trt | New client 113 (UniViewer400/ on SERVER_NAME) authentication failed: Authentication error (Authentication request error)
###

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.x
Description : Impossible to display Job Runs of a Dollar Universe 6 node after having left the Univiewer Console opened more than 24 hours.
The above Error message is displayed in the log.

Cause

Cause type:
Configuration
Root Cause: Univiewer Console Session token expired ( by default, after 24 hours).
This is defined in UVMS - Node Settings - Advanced Settings:
Session Expiration Delay (minutes) - 1440

Environment

OS: All

Resolution

UVC should automatically refresh the Session Token when displaying again the Job Runs.
If you want to force the renewal, you can refresh the Job Runs screen by clicking on the server icon.
(The sever icon with a orange triangle opens the context menu and can be found, just under the breadcrumb bar, left of | Group by | New Run |...)


Fix Status: No Fix

Additional Information

Workaround :
N/A