Error Message :
U00005407 UCUHSTA: Found no filter compliance for Agent ''

HSTA objects fail to set the right license category for agents under certain conditions.
If  several license categories are available for the same agent type and class, the HSTA will fail to properly assign the license category to the agent(s).


Investigation

Connect to the AWI in client 0 and create a HSTA object. Define the following rules for agents:

• should connect to client <set a valid client number>
• '<set a license category>' license category.

<Please see attached file for image>

Cause type:
By design
Root Cause: The license category field cannot be used to automatically assign a license category to the agent. It is simply used as a filter by the HSTA.
The HSTA's only purpose is to assign agents to clients.

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Edit the agent to manually set the license category in its properties. The HSTA cannot be used for this purpose.

Fix Status: No Fix

Workaround :
N/A