Reporter Extraction is Refused: DUAS nodes not shown in UVC list

Article Id: 84670

Status: Published

Updated On: 15-04-2018 08:01

Legacy Id: 000012914

Products:

CA Automic Dollar Universe

Issue/Introduction:

Error Message :
Extraction REFUSED. Status changed to REFUSED.

Patch level detected:Reporter 6.6.01
Product Version: Dollar.Universe 6

If a Dollar Universe Explorer node is declared on a Univiewer Management Server (UVMS), the list of Dollar Universe & Sysload (DUAS) nodes becomes empty or the node status appears greyed out when attempting to do an extraction on one of the DUAS nodes.

As a result, the Extraction status is Refused.

Cause:

Cause type:
Defect
Root Cause: This was a defect up to version 6.7.01 of Reporter.

Environment:

OS: All

Resolution:

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Reporter

Dollar Universe 6.7.01 - Available

Additional Information:

Workaround :
From Univiewer Console (UVC) console -> Admin tab -> Nodes ->

Click Update on each DUAS node -> Save and Close