Reporter Extraction is Refused: DUAS nodes not shown in UVC list

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Article ID: 84670

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
Extraction REFUSED. Status changed to REFUSED.

Patch level detected:Reporter 6.6.01
Product Version: Dollar.Universe 6

If a Dollar Universe Explorer node is declared on a Univiewer Management Server (UVMS), the list of Dollar Universe & Sysload (DUAS) nodes becomes empty or the node status appears greyed out when attempting to do an extraction on one of the DUAS nodes.

As a result, the Extraction status is Refused.

Cause

Cause type:
Defect
Root Cause: This was a defect up to version 6.7.01 of Reporter.

Environment

OS: All

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Reporter

Dollar Universe 6.7.01 - Available

Additional Information

Workaround :
From Univiewer Console (UVC)  console -> Admin tab -> Nodes -> 

Click Update on each DUAS node -> Save and Close