Condition on File Resource is not detected on network disk.
Article ID: 84667
CA Automic Dollar Universe
Error Message :
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0
On Windows, conditions on file resources are not detected if the files are on the network.
Root Cause: This is related to the system user defined in the Windows Services: Local System does not have the permission on network paths.
OS Version: All Windows
In order to configure the File Resource properly, you must
- Use UNC path to the file (\\server\folder\...\file)
- Change the user used of the Windows services in charge of checking the resource
Dollar Universe 6: only the service in charge of external events ("EEP" service) needs to be started with a user that can access the network.
Dollar Universe 5:
- The Launcher ("ORD" service)
- The Supervisor ("SUR" service)
- The service associated with the submission account
all need to be started with a user that can access the network
Fix Status: No Fix