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Condition on File Resource is not detected on network disk.


Article ID: 84667


Updated On:


CA Automic Dollar Universe


Error Message :

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

On Windows, conditions on file resources are not detected if the files are on the network.


Cause type:
Root Cause: This is related to the system user defined in the Windows Services: Local System does not have the permission on network paths.


OS: Windows
OS Version: All Windows


In order to configure the File Resource properly, you must
- Use UNC path to the file (\\server\folder\...\file)
- Change the user used of the Windows services in charge of checking the resource

Dollar Universe 6: only the service in charge of external events ("EEP" service) needs to be started with a user that can access the network.

Dollar Universe 5:
- The Launcher ("ORD" service)
- The Supervisor ("SUR" service)
- The service associated with the submission account
 all need to be started with a user that can access the network

Fix Status: No Fix

Additional Information

Workaround :