SLO executes the task set in Action more than once if fulfilled

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

Service Level Objective (SLO) fulfillment is met more than once if the following conditions are met:

Fulfillment criteria is set similar to this:

<Please see attached file for image>

* In UC_CLIENT_SETTINGS, a maximum PROMPT_RESPONSETIME has been set.
* The monitored task contains a PRPT and this PRPT is not filled within the limit defined in UC_CLIENT_SETTINGS / PROMPT_RESPONSETIME

Investigation

The issue may occur in a similar scenario:

1 - PROMPT_RESPONSETIME is set to '1' in UC_CLIENT_SETTINGS.

<Please see attached file for image>

2 - Start a task that contains a promptset.
3 - Don't fill in the promptset - wait until the prompt response time has lapsed.
4 - The script will be automatically canceled with "U00012104 PROMPT_RESPONSETIME of task '<TaskName>' (RunID '<RunID>') has been exceeded."


Results

Expected : SCRI.SEND.MAIL should be executed once.

Actual : SCRI.SEND.MAIL is executed twice.
 

20171215/115839.759 - U00012111 Script 'SCRI.LET.IT.TIMEOUT' (RunID '0001548023') terminated with CANCEL.
20171215/115839.812 - U00007000 'SCRI.SEND.MAIL' activated with RunID '0001549014'.
20171215/115839.856 - U00007000 'SCRI.SEND.MAIL' activated with RunID '0001549015'.

 

Cause

Cause type:
Defect
Root Cause: Unable to reproduce in version 12.0.4 and above.

Environment

Release: AUTWAB99000-12.0-Automic Workload Automation-Base Edition
Component:

Resolution

The issue does not happen in version 12.0.4 and above.

Fix Status: Released

Fix Version(s):
Component(s) : Automation Engine Server + Initial Data

Automation Engine 12.0.4 - Available

Additional Information

Workaround :
N/A