SLO executes the task set in Action more than once if fulfilled
Error Message :
N/A
Service Level Objective (SLO) fulfillment is met more than once if the following conditions are met:
Fulfillment criteria is set similar to this:
<Please see attached file for image>
* In UC_CLIENT_SETTINGS, a maximum PROMPT_RESPONSETIME has been set.
* The monitored task contains a PRPT and this PRPT is not filled within the limit defined in UC_CLIENT_SETTINGS / PROMPT_RESPONSETIME
Investigation
The issue may occur in a similar scenario:
1 - PROMPT_RESPONSETIME is set to '1' in UC_CLIENT_SETTINGS.
<Please see attached file for image>
2 - Start a task that contains a promptset.
3 - Don't fill in the promptset - wait until the prompt response time has lapsed.
4 - The script will be automatically canceled with "U00012104 PROMPT_RESPONSETIME of task '<TaskName>' (RunID '<RunID>') has been exceeded."
Results
Expected : SCRI.SEND.MAIL should be executed once.
Actual : SCRI.SEND.MAIL is executed twice.
20171215/115839.812 - U00007000 'SCRI.SEND.MAIL' activated with RunID '0001549014'.
20171215/115839.856 - U00007000 'SCRI.SEND.MAIL' activated with RunID '0001549015'.
Cause type:
Defect
Root Cause: Unable to reproduce in version 12.0.4 and above.
Release: AUTWAB99000-12.0-Automic Workload Automation-Base Edition
Component:
The issue does not happen in version 12.0.4 and above.
Fix Status: Released
Fix Version(s):
Component(s) : Automation Engine Server + Initial Data
Automation Engine 12.0.4 - Available
Workaround :
N/A