Special characters not correct in mail notification

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
N/A

When the language of the Node is set to French, Email Notifications sent from Uprocs do not correctly transfer special characters.

Both the email header and the INFO field, triggered by the command uxset msg, of the history trace are concerned:
For instance:
Header > Dollar Univer$e: [Terminé])
INFO field > Send: "éâàëçù" Received: Information : [ÚÔÓÙþ¨]

When the Node is set to English, the header is correct but the INFO field is incorrect
INFO field > Send: "éâàëçù" Received: Information : [ÚÔÓÙþ¨]

The result can differ depending on the language of the email client for instance when the client is set to French or installed on Windows in French.

In this case the word Sévérité is transferred as:

"S v rit : [0000]" in the History Trace:

Example of History Trace on Linux:

###
-- Données d'exécutions -------------------------------------------- 

Information : [Exécution simulée à ignorer - Mail reçu] 

Sévérité : [0000] 

-- Trace automate -------------------------------------------------- 

12/07/2016 17:59:22 Start Condition Check 
Rerun at step N°: 10 

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: All

Resolution

Update to a fix version listed below or a newer version if available.

Subsequently make sure that the following variables are set in Node Settings > SMTP:
S_SMTP_MIME_SUBJ_ENCODING=<empty> (The default values is "B" but keeping the field empty, leaves the choice of the character set to the application)

The character set can be set to either:
S_SMTP_MIME_SUBJ_CHARSET=unicode-1-1-utf-7
S_SMTP_MIME_BODY_CHARSET=unicode-1-1-utf-7

or:
S_SMTP_MIME_SUBJ_CHARSET=ISO-8859-1
S_SMTP_MIME_BODY_CHARSET=ISO-8859-1

Setting unicode-1-1-uft-8 may still lead to wrongly displayed special characters.

Fix Status: Released

Fix Version(s):
Component(s): Application Server

Dollar Universe v6.8.41 - Available

Additional Information

Workaround :
N/A