Display incomplete in Service Manager Dialog

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic Operations Manager
• CA Automic One Automation

Issue/Introduction

Error Message :
N/A

In the last version of Automation Engine v12.0.3, the Service Manager display is incomplete when Service Manager is installed on a Unix/Linux systems. 

The Service Manager Dialog no longer displays connection information as shown below:

The normal display should look like this with the Connections listed:

 

Cause

Cause type: Defect
Root Cause: The Service Manager uses an incorrect port number. This issue only affects the output in the Service Manager user interface.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Fixed

Fix Version(s):
Automation Engine 12.2.0 – Available
Automation Engine 12.1.1 – Available
Automation Engine 12.0.4 – Available
Automation Engine 11.2.7 – Available

If your Service Manager is running on AIX the issue may persist, in that case you have to upgrade the Service Manager and Service Dialog to v12.2.2 or higher.

Additional Information

Workaround :
The Automation Engine is working correctly, the display of Service Manager Dialog is the only component impacted.
If the problem is blocking, you can downgrade the Service Manager Dialog to a previous version.