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Error U00038288 occurs using RA WEBSERVICE REST migration script from Version 3 to 4.2 via DB LOAD

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Article ID: 84619

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U00038002 DLL 'ucybdbld', version '12.1.0+build.860'. Start parameter: '', (changelist '1505218142'). 
---------------------------------------------------------------------------------------------------- 
U00033103 Automation Engine - Utilities Version 12.1.0+build.503 @ hmc51uc4ap 
U00038017 File read: '/app/uc4/Utility/migration-assistant/WEBSERVICE_REST_MIGRATION.TXT' 
U00038081 Version of database objects: '12.1.0+build.1083' 
U00038288 Different version number of DB folder and DBLoad utility: '12.0 <> 12.1.0+build.860'.+  ​

When using the migration script for the RA Web Service REST solution from version 3 to 4.2 via the DB LOAD tool the following error appears:
  
U00033125 Operating System: <UC4_ON_UNIX>U00033125 Operating System: <UC4_ON_UNIX_IBM>U00033116 Program is running in Java version: '1.8.0'U00038002 DLL 'ucybdbld', version '12.1.0+build.860'. Start parameter: '', (changelist '1505218142').----------------------------------------------------------------------------------------------------[GLOBAL]input     = /app/uc4/Utility/db/----------------------------------------------------------------------------------------------------U00033103 Automation Engine - Utilities Version 12.1.0+build.503 @ hmc51uc4apU00038017 File read: '/app/uc4/Utility/db/'U00038017 File read: '/app/uc4/Utility/migration-assistant/WEBSERVICE_REST_MIGRATION.TXT'U00038091 Change application directory to '/app/uc4/Utility/db/'.U00038091 Change application directory to '/app/uc4/Utility/db/'.U00038091 Change application directory to '/app/uc4/Utility/bin'.U00038091 Change application directory to '/app/uc4/Utility/db/'.U00038081 Version of database objects: '12.1.0+build.1083'U00038288 Different version number of DB folder and DBLoad utility: '12.0 <> 12.1.0+build.860'.

 

Cause

Cause type:
Defect
Root Cause: web-service-rest job migration installation fails due to a version mismatch between the migration files and db-load utility

Environment

Release: AOMVMW99000-4.0-Automic-Operations Manager-VMware vCenter Agent
Component:

Resolution

Update to a fix version listed below or a newer version if available.

The Package is available for download at the Automic-Support-Zone (https://support.automic.com).

Fix Status: Released

Fix Version(s):
RA Web Service REST 4.3.0 - Available
RA Web Service REST 4.2.1 - Available

Additional Information

Workaround :
The following steps can be implemented until a fix version is installed.

In the WEBSERVICE_REST_MIGRATION.TXT file,change the first line to: V08 12.1 UPGRADE

OLD: V08 12.0 UPGRADE
NEW: V08 12.1 UPGRADE
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