Searching in Workflow Monitor from AWI causes Automation Engine to freeze or loop


Article ID: 84608


Updated On:


CA Automic Workload Automation - Automation Engine


Error Message :

When searching for a Task in the Workflow Monitor from the Automic Web Interface (AWI), the(Worker Processes) WPs, Tomcat and the Web Browser start to loop.

Once that happens the whole system is locked and all other user sessions hang.

As soon as the window is closed it  works normally again.


Cause type:
Root Cause: When searching for tasks in Workflow Monitor, the fetching of task information was happening on the UI thread keeping it locked. Since the fetching of the information was triggered for every key press, this would cause in turn a complete lockdown of the UI. The fetching of the task information happens now outside the UI thread.


Release: AUTWAB99000-12.0-Automic Workload Automation-Base Edition


Update to a fix version listed below or a newer version if available, where fetching task information now occurs outside of the UI thread.


Fix Status: In Progress

Fix Version(s):
Automic Web Interface 12.2.0 - Available
Automic Web Interface 12.1.2 - Available

Additional Information

Workaround :
Close the Window and as soon as it is closed you can work normally again.