The Error messages documented for the JBoss for Request Manager (JRM) log in cases where the LDAP Password or Login contains an error is not specifying the cause for the error, which is that the password or user is incorrect.
Instead, it just provides a cryptic output message as shown above.
Root Cause: A cryptic LDAP error message is displayed when a login of a user fails.
Release: Component: ARQMGT
Update to a fix version listed below or a newer version if available where the message has been changed to better describe the issue.
The LDAP error is also now written to the logs for troubleshooting purposes.
Fix Status: Released
Fix Version(s): Request Management 3.2.4 - Available Request Management 3.3.1 - Available
Workaround : Check the LDAP Login data and the network availability.