Policy Orchestrator and/or Predictive Analytics display as Trial Version on startup

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Article ID: 84581

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

Upon start up of Policy Orchestrator and/or Predictive Analytics, "Trial Version" is displayed on the loading splash screen even though the full product has been purchased.

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Cause

Cause type:
Other
Root Cause: License was generated as "Trial Version"

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

This is due to .lic type. The encrypted key portion contains license type information which is loaded into the splash screen.

If the full product has been purchased but Trial Version is seen please contact your Automic Account Manager or Automic Support for an updated keyfile.

Once the update license is received, remove the current key from the %PO_HOME%\Insight directory or %PO_HOME%\Frontends\ModelingStudio.

Relaunching the application will prompt for the new key upload.


Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A

Attachments

1558704608145000084581_sktwi1f5rjvs16lnd.png get_app