AWI login times out when SQL agent not started

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Article ID: 84575

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
In AWI:
Error message in AWI: Session Expired

In WP log:
U00011000 '' (RunID: '') could not be started on ''. See next message.

Logging into the Automic Web Interface (AWI) times out in a setup when the following conditions exist:
  • Custom attributes requiring an SQL query are defined within the perspectives
  • The SQL Agent is stopped

Cause

Cause type:
Defect
Root Cause: No time limit is set for waiting for custom attributes to load.

Environment

OS: All

Resolution

Update to a fix version listed below or a newer version if available


Fix Status: In Progress

Fix Version(s):
Component(s): Automic Web Interface

Automation Engine 12.1.2 - Available
Automation Engine 12.0.5 - Available

Additional Information

Workaround :
Start the SQL Agent.