Unable to rename user template created with name containing a forward slash in AWI

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

In Client 0 customized templates can be created.

In this case a user template is created with name USER/DOMDIBACORP (Note, the template name already contains the Department).

In the Java GUI a new object can is created with this template. After creating it, the rename dialog is opened where you can edit the name as needed:
 

<Please see attached file for image>

However, in the Automic Web Interface (AWI) that causes problems. A new object with this template is created and the rename dialog opens:
 

<Please see attached file for image>

In the AWI, this dialog is parted in two fields, one for Name and one for Department. As you see above, it is pre-filled with USER as name and DOMDIBACORP as department, but  NEW.1 is ignored. You can change these two values, but when you click Rename, an error is displayed:
 

<Please see attached file for image>

After, it is not possible to see the users overview in the administration perspective:
 

<Please see attached file for image>

And it is also not possible to delete the user:
 

<Please see attached file for image>

The User can only be deleted from within the Java GUI, then in AWI everything works again.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Component(s): AE Server and Initialdata

Automation Engine 12.2.0 - Planned release date: 2018-06-19
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 - Available

Additional Information

Workaround :
Use the Java GUI for creating users.