Unable to rename user template created with name containing a forward slash in AWI


Article ID: 84571


Updated On:


CA Automic Workload Automation - Automation Engine


Error Message :

In Client 0 customized templates can be created.

In this case a user template is created with name USER/DOMDIBACORP (Note, the template name already contains the Department).

In the Java GUI a new object can is created with this template. After creating it, the rename dialog is opened where you can edit the name as needed:


<Please see attached file for image>


However, in the Automic Web Interface (AWI) that causes problems. A new object with this template is created and the rename dialog opens:

<Please see attached file for image>


In the AWI, this dialog is parted in two fields, one for Name and one for Department. As you see above, it is pre-filled with USER as name and DOMDIBACORP as department, but  NEW.1 is ignored. You can change these two values, but when you click Rename, an error is displayed:

<Please see attached file for image>


After, it is not possible to see the users overview in the administration perspective:

<Please see attached file for image>


And it is also not possible to delete the user:

<Please see attached file for image>


The User can only be deleted from within the Java GUI, then in AWI everything works again.


Cause type:
Root Cause: N/A


OS Version: N/A


Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Component(s): AE Server and Initialdata

Automation Engine 12.2.0 - Planned release date: 2018-06-19
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 - Available

Additional Information

Workaround :
Use the Java GUI for creating users.


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