Error Message :
ARA users are deactivated by LDAPSYNC even if they are not configured within the LDAPSYNC scope.
If there are multiple child domains set up for specific regions (e.g. EUROPE,JAPAN, APAC) and they also have the same user defined for a different domain (e.g. USER/EUROPE or USER/JAPAN), the user in the other region may be impacted when changes are made for a different domain.
In the client configuration file we have this parameter:
<AE userDomain="EUROPE" autoDeactivateUsers="true" />
Root Cause: ARA users were deactivated by LDAPSYNC even if they were not configured within the LDAPSYNC scope. When removing an LDAP user connected to an ARA user and running LDAPSync afterwards, all ARA users with the same name and user group, assigned to different departments and whose AE accounts were configured to connect to LDAP were deactivated and removed from the user group.
Release: WAASER99000-1.0-Automic Workload Automation-Services
Update to a fix version listed below or a newer version if available.
Fix Status: Fixed
LDAPSync 2.2.0 - Available
LDAPSync 2.1.1 - Available
LDAPSync 2.0.4 - Available
LDAPSync 1.0.9 - Available
In the client configuration file set: