RA FTP Post Processing stuck in Transferring status

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Article ID: 84557

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

RA FTP jobs do not complete because reports are stuck in a Transferring status.

Within the Agent logs and job reports there are no noticeable errors (a communication to the server is made, there is a message that files transferred, and then there is a disconnection from the server), but the report holds up the job because it gets stuck transferring from the bin/temp directory to the database.  

Cause

Cause type:
Other
Root Cause: The database that the job report is being transferred to is full, so the jobs get stuck because the report cannot transfer.

Environment

Release: AOMBOA99000-3.0-Automic-Operations Manager-Business Objects Agent
Component:

Resolution

If an immediate solution is needed, then the DBA needs to add more space to the database to allow the reports to transfer.

This can be proactively avoided by running maintenance on a regular basis so that the database does not fill up. 

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A