History Query showing multiple days when 'Current Day' selected

book

Article ID: 84555

calendar_today

Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

When performing a History Query and leaving the Current Day option checked, multiple days are displayed. See the screenshot below.
 

<Please see attached file for image>

0EMb0000001QhUV.png

The Applications Manager (AM) documentation states that the 'Current Day' checkbox returns data from the current calendar date and will only show results from midnight to the current time.  In the above case the results are displaying jobs that completed over 36 hours ago. 

The value for the 'Current Day' option is not the physical 24 hour day, but the Virtual Day.  When you run a query and select that box it will return everything from the Virtual Day range.  If there is something wrong with the Virtual Day, you may see results similar to those described above.

Investigation

To determine if there is something wrong with the Virtual Day, you would need to enable RmiServer debugging and look for an exception in the RmiServer debug logs  at some point between when the RmiServer was restarted and the current time as long as it included a Virtual Day set.  

Reference

User Guide > Querying and Filtering Explorer > Querying for Tasks in History

Cause

Cause type:
Defect
Root Cause: The documentation does not match the behavior for the "Current Day" checkbox.

Environment

Release: AAMORS99000-9.0-Automic Applications Manager-Oracle - RMS
Component:

Resolution

Update to fix version listed below.

Fix Status: Released

Fix Version(s):
Applications Manager 9.1 - Available

Additional Information

Workaround :
Restart the RmiServer process to reset the Virtual Day.

Attachments

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