Error message displayed when monitor of Job Group object opened

Article Id: 84539

Status: Published

Updated On: 17-08-2020 16:11

Legacy Id: 000009959

Products:

CA Automic Workload Automation - Automation Engine

Issue/Introduction:

Error Message :
U00020568 Runtime error in Object 'FRAGMENT_JOBG_M(GET)'

If attempting to open a monitor of a Job group (JOBG) the above error message occasionally appears instead of the monitor.

Example of entire error message displayed in UC4 Version 11.2.4+build.5685 using a DB2 database:

Error: U00020568 Runtime error in obect 'FRAGMENT_JOBG_M(GET)', Line '00035':
DS-Returncode: '0000003590': 'U00003590 UCUDB - DB-Error: 'SQLGetData',
'ERROR ', 'HY109', 'Invalid cursor position'', Errorposition in UCDSFUN:
'Db2XML9'.

Similar error messages can also occur when using Oracle or MS SQL databases.

Cause:

Cause type:
Defect
Root Cause: When collecting the list the wrong udb opc is used.

Environment:

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Component(s): AE Server and Initialdata

Automation Engine 12.2.0 – Available
Automation Engine 12.1.1 – Available
Automation Engine 12.0.4 - Available

Additional Information:

Workaround :
N/A