SNSC "Import Services" items and variables imported as inactive when user is non admin
Article ID: 84514
Updated On:
Products
CA Automic Service Orchestration - Automation Engine
Issue/Introduction
Error Message :
SNSC-Import-Services-items-and-variables-imported-as-inactive-when-user-is-non-admin
When using ServiceNow Service Connector (SNSC) to Import Services/Workflows from the Automation Engine all imported items and variables are imported as inactive when the user is a non admin user.
SNSC-Import-Services-items-and-variables-imported-as-inactive-when-user-is-non-admin
When using ServiceNow Service Connector (SNSC) to Import Services/Workflows from the Automation Engine all imported items and variables are imported as inactive when the user is a non admin user.
Cause
Cause type:
Configuration
Root Cause: The ServiceNow User must have specific roles setup prior to doing the import.
Configuration
Root Cause: The ServiceNow User must have specific roles setup prior to doing the import.
Environment
OS Version: N/A
Resolution
The ServiceNow User must have the following roles, to import services:
Fix Status: No Fix
Fix Version(s):
N/A
1. x_ausgh_snsc.admin, 2. Catalog_admin,3. Import_admin, 4. Soap,5. Workflow_adminFix Status: No Fix
Fix Version(s):
N/A
Additional Information
Workaround :
N/A
N/A
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