SNSC "Import Services" items and variables imported as inactive when user is non admin
Article ID: 84514
CA Automic Workload Automation - Automation Engine
Error Message :
When using ServiceNow Service Connector (SNSC) to Import Services/Workflows from the Automation Engine all imported items and variables are imported as inactive when the user is a non admin user.
Root Cause: The ServiceNow User must have specific roles setup prior to doing the import.
OS Version: N/A
The ServiceNow User must have the following roles, to import services:
1. x_ausgh_snsc.admin, 2. Catalog_admin,3. Import_admin, 4. Soap,5. Workflow_admin
Fix Status: No Fix