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SNSC "Import Services" items and variables imported as inactive when user is non admin
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Article ID: 84514
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Updated On:
Products
CA Automic Workload Automation - Automation Engine
When using ServiceNow Service Connector (SNSC) to Import Services/Workflows from the Automation Engine all imported items and variables are imported as inactive when the user is a non admin user.
Cause
Cause type: Configuration Root Cause: The ServiceNow User must have specific roles setup prior to doing the import.
Environment
OS Version: N/A
Resolution
The ServiceNow User must have the following roles, to import services: