SNSC "Import Services" items and variables imported as inactive when user is non admin

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Article ID: 84514

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
SNSC-Import-Services-items-and-variables-imported-as-inactive-when-user-is-non-admin

When using ServiceNow Service Connector (SNSC) to Import Services/Workflows from the Automation Engine all imported items and variables are imported as inactive  when the user is a non admin user.


 

Cause

Cause type:
Configuration
Root Cause: The ServiceNow User must have specific roles setup prior to doing the import.

Environment

OS Version: N/A

Resolution

The ServiceNow User must have the following roles, to import services:
1. x_ausgh_snsc.admin, 2. Catalog_admin,3. Import_admin, 4. Soap,5. Workflow_admin


Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A