SNSC "Import Services" items and variables imported as inactive when user is non admin

Article Id: 84514

Status: Published

Updated On: 15-04-2018 08:00

Legacy Id: 000013876

Products:

CA Automic Service Orchestration - Automation Engine

Issue/Introduction:

Error Message :
SNSC-Import-Services-items-and-variables-imported-as-inactive-when-user-is-non-admin

When using ServiceNow Service Connector (SNSC) to Import Services/Workflows from the Automation Engine all imported items and variables are imported as inactive when the user is a non admin user.

Cause:

Cause type:
Configuration
Root Cause: The ServiceNow User must have specific roles setup prior to doing the import.

Environment:

OS Version: N/A

Resolution:

The ServiceNow User must have the following roles, to import services:

1. x_ausgh_snsc.admin, 2. Catalog_admin,3. Import_admin, 4. Soap,5. Workflow_admin

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information:

Workaround :
N/A