OAE jobs are not inserted into parent process flow

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Article ID: 84510

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

Oracle Application Jobs are capture outside of their parent process flow.  

The jobs show no data related to their parent process in the Application Manager database.

Cause

Cause type:
Defect
Root Cause: In order for the children to be inserted into the process flow the parent needs to remain in the backlog at the time we capture the children

Environment

OS Version: N/A

Resolution

This is a documented timing issue which has been resolved in Applications Manager v8.0 service pack 8 and above.
To resolve the error please upgrade to v8.0 SP8 or above.


Fix Status: Released

Fix Version(s):
Applications Manager 8.0 SP8 - Available

Additional Information

Workaround :
N/A