In CA Software Asset Manager, the calculate optimization job is running 12+ hours
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Article ID: 8451
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Updated On:
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
We are using CA Software Asset Manager 4.2.0, p12 release level and the calculate optimization procedure takes 12 or more hours to complete.
Environment
CA Software Asset Manager 4.2.0, p12
Cause
Performance issue with the calculate optimization module
Resolution
The calculate optimization runs in a normal time frame after applying CA SAM 4.2.0, p20 (or above).