In CA Software Asset Manager, the calculate optimization job is running 12+ hours

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Article ID: 8451

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We are using CA Software Asset Manager 4.2.0, p12 release level and the calculate optimization procedure takes 12 or more hours to complete. 

Cause

Performance issue with the calculate optimization module

Environment

CA Software Asset Manager 4.2.0, p12

Resolution

The calculate optimization runs in a normal time frame after applying CA SAM 4.2.0, p20 (or above).