In CA Software Asset Manager, the calculate optimization job is running 12+ hours
Article ID: 8451
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
We are using CA Software Asset Manager 4.2.0, p12 release level and the calculate optimization procedure takes 12 or more hours to complete.
Environment
CA Software Asset Manager 4.2.0, p12
Cause
Performance issue with the calculate optimization module
Resolution
The calculate optimization runs in a normal time frame after applying CA SAM 4.2.0, p20 (or above).
Feedback
Yes
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