In CA Software Asset Manager, the calculate optimization job is running 12+ hours

Article Id: 8451

Status: Published

Updated On: 14-02-2018 08:17

Legacy Id: TEC1061865

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

We are using CA Software Asset Manager 4.2.0, p12 release level and the calculate optimization procedure takes 12 or more hours to complete.

Cause:

Performance issue with the calculate optimization module

Environment:

CA Software Asset Manager 4.2.0, p12

Resolution:

The calculate optimization runs in a normal time frame after applying CA SAM 4.2.0, p20 (or above).