Error Message :
The commit process may fail because of several kind of errors. In most cases, the reason is that uninstallation of V5 fail.
The uninstall v5 traces can be found in maintenance.log file, errors like this may appear:
ERROR Uninstallation of v5 aborted you should verify if all services are really stopped
Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6
If the v6 node is in status Commit at next start-up in UVC, the restart of the v6 launched the commit but it did not run properly.
Commit process uninstalls the v5 and deletes the old folders and v5 services in a Windows environment.
Should the commit fail, even after several attempts, it can be launched manually.
Investigation and Logs files:
You can view the upgrade logs in C:\Users\user_name\univiewer_console\logs\upgrade_company_node_name.log to see which step the process was in during the commit process when it failed.
You can also see in maintenance.log file and restart_actions.log the actions and errors during the commit process.
Root Cause: The commit fails because the uninstall of DUAS v5 fails
OS Version: All Windows / Unix / Linux