GENX and CHK_POC are causing WPs to crash resulting in Quarantine message U00003413 Socket call error

Article Id: 84498

Status: Published

Updated On: 15-04-2018 08:01

Legacy Id: 000013793

Products:

CA Automic Workload Automation - Automation Engine , AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
U00003524 UCUDB: ===> Time critical DB call!
U00003413 Socket call 'recv(322)' returned error code '10054'.

GENX and CHK_POC are causing WPs to crash. If they release the Quarantine message after bringing the WP back online, whichever WP the message is released on crashes.

There is no Reproduction method for causing additional Quarantine messages. To reproduce the WP crash, the messages can be released with all 9 trace parameters.

Cause:

Cause type:
Defect
Root Cause: GENX and CHK_POC are causing WPs to crash.

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 11.2.6 HF1 - Available

Additional Information:

Workaround :
Re-start the WPs as needed.