GENX and CHK_POC are causing WPs to crash resulting in Quarantine message U00003413 Socket call error
Article ID: 84498
Updated On:
Products
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message :
U00003524 UCUDB: ===> Time critical DB call!
U00003413 Socket call 'recv(322)' returned error code '10054'.
GENX and CHK_POC are causing WPs to crash. If they release the Quarantine message after bringing the WP back online, whichever WP the message is released on crashes.
There is no Reproduction method for causing additional Quarantine messages. To reproduce the WP crash, the messages can be released with all 9 trace parameters.
U00003524 UCUDB: ===> Time critical DB call!
U00003413 Socket call 'recv(322)' returned error code '10054'.
GENX and CHK_POC are causing WPs to crash. If they release the Quarantine message after bringing the WP back online, whichever WP the message is released on crashes.
There is no Reproduction method for causing additional Quarantine messages. To reproduce the WP crash, the messages can be released with all 9 trace parameters.
Cause
Cause type:
Defect
Root Cause: GENX and CHK_POC are causing WPs to crash.
Defect
Root Cause: GENX and CHK_POC are causing WPs to crash.
Environment
OS Version: N/A
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Automation Engine 11.2.6 HF1 - Available
Fix Status: Released
Fix Version(s):
Automation Engine 11.2.6 HF1 - Available
Additional Information
Workaround :
Re-start the WPs as needed.
Re-start the WPs as needed.
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