Windows Agent 64-bit crashes with a dump file

Article Id: 84490

Status: Published

Updated On: 15-04-2018 08:00

Legacy Id: 000013689

Products:

CA Automic Workload Automation - Automation Engine , AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
Exception information, code 0xC00000FD - The thread uses up its stack.

A 64-bit Windows Agent crashes with a dump file with the above error message displayed in the trace file.

Cause:

Cause type:
Defect
Root Cause: The Windows Agent crashes due to endless recursive function calls when the log file becomes too large to be updated.

Environment:

OS: All Windows
OS Version: Windows 64-bit

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Agent Windows

Automation Engine 12.1.1 - Available

Additional Information:

Workaround :
Change the value of CHANGE_LOGGING_DAYS in the UC_SYSTEM_SETTINGS to 5 days.

By default it is set to 20 days.