Windows Agent 64-bit crashes with a dump file
Article ID: 84490
Updated On:
Products
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message :
Exception information, code 0xC00000FD - The thread uses up its stack.
A 64-bit Windows Agent crashes with a dump file with the above error message displayed in the trace file.
Exception information, code 0xC00000FD - The thread uses up its stack.
A 64-bit Windows Agent crashes with a dump file with the above error message displayed in the trace file.
Cause
Cause type:
Defect
Root Cause: The Windows Agent crashes due to endless recursive function calls when the log file becomes too large to be updated.
Defect
Root Cause: The Windows Agent crashes due to endless recursive function calls when the log file becomes too large to be updated.
Environment
OS: All Windows
OS Version: Windows 64-bit
OS Version: Windows 64-bit
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Component(s): Agent Windows
Automation Engine 12.1.1 - Available
Fix Status: Released
Fix Version(s):
Component(s): Agent Windows
Automation Engine 12.1.1 - Available
Additional Information
Workaround :
Change the value of CHANGE_LOGGING_DAYS in the UC_SYSTEM_SETTINGS to 5 days.
By default it is set to 20 days.
Change the value of CHANGE_LOGGING_DAYS in the UC_SYSTEM_SETTINGS to 5 days.
By default it is set to 20 days.
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