Windows Agent 64-bit crashes with a dump file

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Article ID: 84490

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Exception information, code 0xC00000FD - The thread uses up its stack.

A 64-bit Windows Agent crashes with a dump file with the above error message displayed in the trace file.
 

Cause

Cause type:
Defect
Root Cause: The Windows Agent crashes due to endless recursive function calls when the log file becomes too large to be updated.

Environment

OS: All Windows
OS Version: Windows 64-bit

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Agent Windows

Automation Engine 12.1.1 - Available

Additional Information

Workaround :
Change the value of CHANGE_LOGGING_DAYS in the UC_SYSTEM_SETTINGS to 5 days.

By default it is set to 20 days.