CPs crash randomly and produce core dumps when multiple Agents use same Agent name

Article Id: 84486

Status: Published

Updated On: 15-04-2018 08:01

Legacy Id: 000013776

Products:

CA Automic Workload Automation - Automation Engine , AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
U00003413 Socket call 'recv(180353)' returned error code '110'.
Connection timed out

If multiple agents of the same type are using the same agent name, the Automation Engine will experience CP crashes randomly.

When this occurs, multiple lines similar to those errors above can be seen in the Automation Engine logs.

Core dumps will be found in the Automation Engine's "temp" directory for the CP crashes.

Cause:

Cause type:
Defect
Root Cause: CPs sporadically crash with a core dump if duplicate agent names are used.

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): AE Server and Initialdata

Automation Engine 12.0.2 HF2 - Available

Additional Information:

Workaround :
Rename any agents which have duplicate agent names.