Downloading attachment from a ServiceNow ticket results in Error parsing media type
Article ID: 84462
Updated On:
Products
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message :
2017-12-06 22:45:36 pool-1-thread-171: REST: An error occured - after the request
Error parsing media type 'application/octet-stream,application/octet-stream;charset=UTF-8'
2017-12-06 22:45:36 An error occured - after the request
2017-12-06 22:45:36 Error parsing media type 'application/octet-stream,application/octet-stream;charset=UTF-8'
2017-12-06 22:45:36 pool-1-thread-171: REST: Clean up client
When downloading an attachment from a ServiceNow ticket the above error messages are displayed.
The ServiceNow Web Service call is returns a Content-Type header that the Jersey REST client does not understand.
It only fails when attempting to retrieve the response media type.
However, retrieval of the response media type is not necessary for the success of the call.
In fact, if the error from retrieving the media type is ignored, the call will complete successfully.
2017-12-06 22:45:36 pool-1-thread-171: REST: An error occured - after the request
Error parsing media type 'application/octet-stream,application/octet-stream;charset=UTF-8'
2017-12-06 22:45:36 An error occured - after the request
2017-12-06 22:45:36 Error parsing media type 'application/octet-stream,application/octet-stream;charset=UTF-8'
2017-12-06 22:45:36 pool-1-thread-171: REST: Clean up client
When downloading an attachment from a ServiceNow ticket the above error messages are displayed.
The ServiceNow Web Service call is returns a Content-Type header that the Jersey REST client does not understand.
It only fails when attempting to retrieve the response media type.
However, retrieval of the response media type is not necessary for the success of the call.
In fact, if the error from retrieving the media type is ignored, the call will complete successfully.
Cause
Cause type:
Defect
Root Cause: ServiceNow Web Service call returns a Content-Type header that the Rest client does not understand. This functionality is available with version 4 of the RA WebService Agent and will not be fixed in version 3.
Defect
Root Cause: ServiceNow Web Service call returns a Content-Type header that the Rest client does not understand. This functionality is available with version 4 of the RA WebService Agent and will not be fixed in version 3.
Environment
OS Version: N/A
Resolution
Update to a fix version listed below or a newer version if available as there will be no additional fixes for the RA WebService version 3 solution.
Fix Status: Released
Fix Version(s):
RA WebService Solution v4 - Available
Fix Status: Released
Fix Version(s):
RA WebService Solution v4 - Available
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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