UCXJLX6M cutting off hostname, leading to timeouts / long running jobs.

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
GetAddrEntry - Host address '?' could not be interpret

When using long host names (over 31 characters) jobs will experience an ~4 minute delay and a timeout will appear in the report before the job completes. This will look similar to:

20171024/174432.065 - Started programm UC4 Messenger "ucxjlx6m", version "12.0.3+build.1634", changelist "1503912374" 
20171024/174432.065 - ucxjlx6m - size of working buffer : '2048' 
20171024/174432.065 - ucxjlx6m - argument-01 : IPA=internaltest-1234567.automic.phx.automic.com
20171024/174432.065 - ucxjlx6m - argument-02 : PNR=2300 
20171024/174432.065 - ucxjlx6m - argument-03 : MNR=2000 
20171024/174432.065 - ucxjlx6m - argument-04 : JNR=0538551389 
20171024/174432.065 - ucxjlx6m - argument-05 : TYP=S 
20171024/174432.065 - ucxjlx6m - argument-06 : TXT= Job started 
20171024/174432.065 - ucxjlx6m - argument-07 : TRC=0 
20171024/174432.065 - ************************************************************************ 
20171024/174432.065 - ** ucxjlx6m version 12.0.3+build.1634 changelist 1503912374 ** 
20171024/174432.065 - ** JOB 538551389 (ProcID:0000015340) START AT 24.10.2017 / 17:44:32 ** 
20171024/174432.065 - ** UTC TIME 25.10.2017 / 00:44:32 ** 
20171024/174432.065 - ** TEXT=" Job started " ** 
20171024/174432.065 - ************************************************************************ 
20171024/174432.065 - Get_HostEntry - Function started, host : 'internaltest-1234567.automic.ph 
20171024/174432.065 - GetAddrEntry - Function started, host address : 'internaltest-1234567.automic.ph' 
20171024/174432.065 - GetAddrEntry - Host address 'internaltest-1234567.automic.ph' could not be interpret 
20171024/174432.065 - GetAddrEntry - error on inet_addr() call : 'Success' 
20171024/174432.065 - GetAddrEntry - Funktion abnormal beendet, Addr : 'internaltest-1234567.automic.ph' 
20171024/174432.065 - GetNameEntry - Function started, host : 'internaltest-1234567.automic.ph' 
20171024/174432.113 - GetNameEntry - Funktion will be normal terminated, Host : 'internaltest-1234567.automic.ph' 
20171024/174432.113 - Get_HostEntry - 'internaltest-1234567.automic.ph' was as hostname accepted.. 
20171024/174432.113 - Get_HostEntry - The hostentry 'internaltest-1234567.automic.ph' was successfully determined. 
20171024/174432.113 - Get_HostEntry - Function will be termineted normal 

 

Cause

Cause type:
By design
Root Cause: The job messenger is a 32 bit application and values larger will become truncated.
The job messenger has been upgraded to 64 bit in 12.1

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available which allows for 63 length host names.

Fix Status: Released

Fix Version(s):
Component(s): Agent Unix

Automation Engine 12.1 - Available

Additional Information

Workaround :
Instead of using host names, use the ip address.