ARA PCK.AUTOMIC_EMAIL not processing German umlaut characters correctly

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Article ID: 84432

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

The ARA Action Send Mail has a problem with the German umlaut characters, specifically ä ö ü ß Ä Ö Ü. 

In the Activation Report you'll see the variable:
&UC4RB_EMAIL_SSUBJECT#' was stored with value 'Täglich über Maß gelöst'.
 
In the Action Report, the variable is used as 
email-tool: PARAM: protocol = smtp email-tool: PARAM: server = smtprelay1:25 email-tool: PARAM: loglevel = INFO email-tool: PARAM: username = xxxxemail-tool: PARAM: toMailAddress = xxxxemail-tool: PARAM: subject = TSglich nber Ma¯ gel÷st

Cause

Cause type:
Defect
Root Cause: Action Send Mail is not encoding the email subject and body correctly when an umlaut is encountered.

Environment

OS: Windows

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Package Email 1.1.3 in PCK.AUTOMIC_EMAIL - Available

Additional Information

Workaround :
Use English subject instead of German.