ARA PCK.AUTOMIC_EMAIL not processing German umlaut characters correctly

Article Id: 84432

Status: Published

Updated On: 15-04-2018 08:01

Legacy Id: 000013924

Products:

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
N/A

The ARA Action Send Mail has a problem with the German umlaut characters, specifically ä ö ü ß Ä Ö Ü.

In the Activation Report you'll see the variable:

&UC4RB_EMAIL_SSUBJECT#' was stored with value 'Täglich über Maß gelöst'.

In the Action Report, the variable is used as

email-tool: PARAM: protocol = smtp email-tool: PARAM: server = smtprelay1:25 email-tool: PARAM: loglevel = INFO email-tool: PARAM: username = xxxxemail-tool: PARAM: toMailAddress = xxxxemail-tool: PARAM: subject = TSglich nber Ma¯ gel÷st

Cause:

Cause type:
Defect
Root Cause: Action Send Mail is not encoding the email subject and body correctly when an umlaut is encountered.

Environment:

OS: Windows

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Package Email 1.1.3 in PCK.AUTOMIC_EMAIL - Available

Additional Information:

Workaround :
Use English subject instead of German.