ARA PCK.AUTOMIC_EMAIL not processing German umlaut characters correctly
Article ID: 84432
Updated On:
Products
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message :
N/A
The ARA Action Send Mail has a problem with the German umlaut characters, specifically ä ö ü ß Ä Ö Ü.
In the Activation Report you'll see the variable:
In the Action Report, the variable is used as
N/A
The ARA Action Send Mail has a problem with the German umlaut characters, specifically ä ö ü ß Ä Ö Ü.
In the Activation Report you'll see the variable:
&UC4RB_EMAIL_SSUBJECT#' was stored with value 'Täglich über Maß gelöst'. In the Action Report, the variable is used as
email-tool: PARAM: protocol = smtp email-tool: PARAM: server = smtprelay1:25 email-tool: PARAM: loglevel = INFO email-tool: PARAM: username = xxxxemail-tool: PARAM: toMailAddress = xxxxemail-tool: PARAM: subject = TSglich nber Ma¯ gel÷st
Cause
Cause type:
Defect
Root Cause: Action Send Mail is not encoding the email subject and body correctly when an umlaut is encountered.
Defect
Root Cause: Action Send Mail is not encoding the email subject and body correctly when an umlaut is encountered.
Environment
OS: Windows
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Package Email 1.1.3 in PCK.AUTOMIC_EMAIL - Available
Fix Status: Released
Fix Version(s):
Package Email 1.1.3 in PCK.AUTOMIC_EMAIL - Available
Additional Information
Workaround :
Use English subject instead of German.
Use English subject instead of German.
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