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U0034036 There is no valid license for Agent
Article ID: 84417
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
U0034036 There is no valid license for Agent '%AGENTNAME%' (license class 'V', license category 'Production', platform 'EX.OS.WIN').
After loading a new license, the agents of a specific License Category do not come up Active in the System Overview.
Investigation
Example:
U0034036 There is no valid license for Agent '%AGENTNAME%' (license class 'V', license category 'Production', platform 'EX.OS.WIN').
After loading a new license, the agents of a specific License Category do not come up Active in the System Overview.
Investigation
Example:
F002CEX.OS.WIN
F003CV
F004CProduction
Results
Actual: highlight the last line, there is a blank after "Production"
Expected: highlight the last line, there is no blank after "Production"
Cause
Cause type:
Configuration
Root Cause: The license file becomes invalid when there are blanks at the end of the license category column entry.
Configuration
Root Cause: The license file becomes invalid when there are blanks at the end of the license category column entry.
Environment
Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:
Component:
Resolution
Do not arrange any changes on the license file.
License files have a certificate at the bottom, which also contain these blanks. Editing the file makes the license invalid, causing a complete system down if uploaded to the database.
Please contact your Account Manager for a new valid License file.
Fix Status: No Fix
License files have a certificate at the bottom, which also contain these blanks. Editing the file makes the license invalid, causing a complete system down if uploaded to the database.
Please contact your Account Manager for a new valid License file.
Fix Status: No Fix
Additional Information
Workaround :
If there are valid licenses in other license category, the agents can utilize those in the meantime until the new license is provided.
If there are valid licenses in other license category, the agents can utilize those in the meantime until the new license is provided.
Feedback
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