Job Logs are not properly shown from UVC when they contain accented characters

book

Article ID: 84413

calendar_today

Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
N/A

Job logs are not properly shown from UVC when they contain accented characters, it shows non-readable signs instead. 
Example:

<Please see attached file for image>

0EM0N000001hjEd.png

If this encoding is forced to the DUAS standard, the wrong characters will appear. 

Cause

Cause type:
Configuration
Root Cause: The problem is that default encoding of the application launched by the Uproc is not the one done by DUAS by default. 

Environment

OS: All
OS Version: N/A

Resolution

In order to fix the issue, either force the application output to be in "ISO-8859-1" or map the UVC file-viewer to other than the standard notepad.
We recommend using Notepad++.

This can be changed in the UVC - User Preferences - External Applications:

<Please see attached file for image>

0EM0N000001hjEi.png


Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A
 

Attachments

1558704518154000084413_sktwi1f5rjvs16lm2.png get_app
1558704516278000084413_sktwi1f5rjvs16lm1.png get_app