DUAS5: node can't be started anymore "cannot find the port number for Company"

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Article ID: 84404

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
The following kind of errors appear in the universe.log


2013-03-15 16:28:08 0003900/uxlst /u_io_callsrv_gen /000000000 - u_get_servname_c(COMPANY, X, IO) returns error

2013-03-15 16:28:08 0003900/uxlst /CALL_UXIOSRV /000000000 - u_io_callsrv(on NODE,COMPANY,X) returns error -1

2013-03-15 16:28:08 0003900/uxlst /GAAPIUSR /134459202 - %UNI_-E-U_EGAT05B3207, Update to an unknown User

2013-03-15 16:28:08 0004244/uxlst /u_getport_c /000000000 - ERROR: cannot find the port number for Company : [COMPANY] node : [NODE], server [IO] area [X]

Patch level detected:Dollar Universe 5.3.3
Product Version: Dollar.Universe 5.x any fix version

Description : Suddenly, a Dollar Universe stops to work and can't be started anymore.

-- You have checked uxsrsrv.sck
-- you have checked binary / file permissions
-- you have checked uxsrsrv.alias
-- You have checked the user

But everything seems OK, still the node can't be started.

Cause

Cause type:
Configuration
Root Cause: If all the previous tests and checks have already been done, you should check services file is either corrupted, incomplete, modified or even deleted

Environment

OS: All
OS Version: All

Resolution

Restoring or rebuilding the services file:
/etc/services on Unix/Linux
C:\Windows\System32\drivers\etc\services on Windows

The tcp ports used by Dollar Universe are listed in the file services_MAJ present in the $UXMGR folder.
This file can can be used to complete or to restore /etc/services.


Fix Status: No Fix

Additional Information

Workaround :
N/A