java.lang.NullPointerException error after logging into Java Web Client

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
java.lang.NullPointerException

After logging into Applications Manager's Java Web Client, it does not completely load, but throws the following error:

java.lang.NullPointerException
at java.lang.String.compareTo(Unknown Source)
at java.lang.String.compareTo(Unknown Source)
at java.util.Arrays.mergeSort(Unknown Source)
at java.util.Arrays.mergeSort(Unknown Source)
at java.util.Arrays.mergeSort(Unknown Source)
at java.util.Arrays.mergeSort(Unknown Source)
at java.util.Arrays.sort(Unknown Source)
at java.util.Collections.sort(Unknown Source)
at com.appworx.client.screen.reqmgr.ReqMgr.A(ReqMgr.java:930)
at com.appworx.client.screen.reqmgr.ReqMgr.tableChanged(ReqMgr.java:358)
at javax.swing.table.AbstractTableModel.fireTableChanged(Unknown Source)

Environment

OS Version: N/A

Cause

Cause type:
Other
Root Cause: N/A

Resolution

1. Stop the master (stopso all)
2. Run the awinstall command
3. Follow the onscreen prompts until you enter in the database password
4. Select option 1 for install/upgrade
5. Allow to finish
6. Start master and try to login

Fix Version(s):
N/A

Additional Information

Workaround :
N/A