Agent unable to start after hardware upgrade receive U0011605 The combination of hardware and software version error
Article ID: 84367
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Error Message :
U0011605 The combination of hardware 'xx/xx/xxx' and software 'xxx' version 'xx' ('000000016') is not supported.An agent is unable to start after a hardware upgrade. It produces an error:
U00011605 The combination of hardware '2098-K03' and software 'OS/390' version '7.software 'OS/390' version '7.0.9' ('000000001') is not supported.
Root Cause: This is an indication that the InitialData needs to be updated or the combination of hardware and software needs to be added to the HTYP table.
OS Version: N/A
Open a ticket with Support and provide the following information:
Support will create an updated HTYP file, uc_htyp.txt, to load to the database:
- Agent log
- Exact error message
- Stop the agent.
- Backup the tables, UC_HTYP and UC_TABLE, using the Unload utility tool.
- Place the file htyp_upd_10.0.txt within the root Automic directory (i.e. C:\Automic).
- Place the file uc_htyp.txt in folder ..\utility\db\general\10.0\ (i.e. c:\Automic\utility\db\general\10.0\)
- Run UCYBDBLDG.EXE and choose file 'htyp_upd_10.0.txt'.
- Start agent.
Fix Status: No Fix
Request an emergency license with license class 9.