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DWP crashes with “Signal 11 (SEGV) at 893f0db483dcd81b with code 50”
Article ID: 84354
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
This is just a short excerpt from the UC4Dump file after the segmentation fault
...
20170920/112117.256 - Signal 11 (SEGV) at 893f0db483dcd81b with code 50
20170920/112117.256 - U00009909 TRACE: (Parameter List) fffffffffff8b08 001296
00000010= 20202020 20202020 20202020 20202020 > <
00000400 20202020 20202020 20202020 000EDC00 > ..Ü.<
00000410 00000D5E 000254B8 003F27F8 001EA718 >...^..T¸.?'ø..§.<
20170920/112117.256 - U00009909 TRACE: (Input Memory) 12c8d2510 003422
20170920/112117.257 - U00009909 TRACE: (Local Memory) 1107f26f0 4139000
20170920/112117.261 - U00009909 TRACE: (Server-Inferface) 1105d8aa0 001296
20170920/112117.261 - U00009909 TRACE: (Eingabespeicher) 12c7e4910 973824
00000000 58455845 43555445 303101F4 00160D33 >XEXECUTE01.ô...3<
00000010 58524551 55455354 20202020 20202020 >XREQUEST <
00000020= 20202020 20202020 20202020 20202020 > <
000000D0 20202020 20202020 22207372 633D2265 > " src="e<
000000E0 68223E0D 0A202020 2020203C 41435449 >h">.. 000000F0 56495449 45535F53 45545550 20636C69 >VITIES_SETUP cli<
20170920/112117.261 - U00009909 TRACE: (Conversationssp.) 110c05070 152760
000000C0 58455845 43555445 58524551 55455354 >XEXECUTEXREQUEST<
000000D0= 20202020 20202020 20202020 20202020 > <
00000190 00000000 65685F33 31333233 00000000 >....eh_31323....<
000001A0 00000000 30303031 34343531 37310035 >....0001445171.5<
000001B0 39303132 00202020 2A435030 30312330 >9012. *CP001#0<
000001C0 30303030 30313020 20202020 20202020 >0000010 <
00000000 42535558 30303139 5F534150 5F42575F >BSUX0019_SAP_BW_<
20170920/112117.404 - AKT-EX-HOST |BSUX0019_SAP_BW_E
20170920/112117.405 - AKT-EX-IPADDR |10.41.65.32
00000000 4655575F 5341505F 33333120 20202020 >FUW_SAP_331 <
...
The Dialog Worker Process (DWP) crashes with a Segmentation Fault:
Investigation:
Click on an agent via the system overview and open its activities.
Afterwards the DWP crashes with a segmentation fault.
This is just a short excerpt from the UC4Dump file after the segmentation fault
...
20170920/112117.256 - Signal 11 (SEGV) at 893f0db483dcd81b with code 50
20170920/112117.256 - U00009909 TRACE: (Parameter List) fffffffffff8b08 001296
00000010= 20202020 20202020 20202020 20202020 > <
00000400 20202020 20202020 20202020 000EDC00 > ..Ü.<
00000410 00000D5E 000254B8 003F27F8 001EA718 >...^..T¸.?'ø..§.<
20170920/112117.256 - U00009909 TRACE: (Input Memory) 12c8d2510 003422
20170920/112117.257 - U00009909 TRACE: (Local Memory) 1107f26f0 4139000
20170920/112117.261 - U00009909 TRACE: (Server-Inferface) 1105d8aa0 001296
20170920/112117.261 - U00009909 TRACE: (Eingabespeicher) 12c7e4910 973824
00000000 58455845 43555445 303101F4 00160D33 >XEXECUTE01.ô...3<
00000010 58524551 55455354 20202020 20202020 >XREQUEST <
00000020= 20202020 20202020 20202020 20202020 > <
000000D0 20202020 20202020 22207372 633D2265 > " src="e<
000000E0 68223E0D 0A202020 2020203C 41435449 >h">.. 000000F0 56495449 45535F53 45545550 20636C69 >VITIES_SETUP cli<
20170920/112117.261 - U00009909 TRACE: (Conversationssp.) 110c05070 152760
000000C0 58455845 43555445 58524551 55455354 >XEXECUTEXREQUEST<
000000D0= 20202020 20202020 20202020 20202020 > <
00000190 00000000 65685F33 31333233 00000000 >....eh_31323....<
000001A0 00000000 30303031 34343531 37310035 >....0001445171.5<
000001B0 39303132 00202020 2A435030 30312330 >9012. *CP001#0<
000001C0 30303030 30313020 20202020 20202020 >0000010 <
00000000 42535558 30303139 5F534150 5F42575F >BSUX0019_SAP_BW_<
20170920/112117.404 - AKT-EX-HOST |BSUX0019_SAP_BW_E
20170920/112117.405 - AKT-EX-IPADDR |10.41.65.32
00000000 4655575F 5341505F 33333120 20202020 >FUW_SAP_331 <
...
The Dialog Worker Process (DWP) crashes with a Segmentation Fault:
Signal 11 (SEGV) at 893f0db483dcd81b with code 50
after a search, or query of activities from a specific agent as filter criteria.Investigation:
Click on an agent via the system overview and open its activities.
<Please see attached file for image>
Afterwards the DWP crashes with a segmentation fault.
Cause
Cause type:
Defect
Root Cause: When a search is performed or the list of activities is required the DWP crashes due to leaks and segmentation violations.
Defect
Root Cause: When a search is performed or the list of activities is required the DWP crashes due to leaks and segmentation violations.
Environment
OS: IBM AIX
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 – Available
Automation Engine 11.2.6 – Available
Fix Status: Released
Fix Version(s):
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 – Available
Automation Engine 11.2.6 – Available
Additional Information
Workaround :
Open the activity window in the java user interface and click on "Filters…“
Afterwards go to the HOST tab in the new opened windows named: “Activity windows filters”, and fill in the host name as a filter criteria. Afterwards all activities from the agent will be displayed.
Open the activity window in the java user interface and click on "Filters…“
Afterwards go to the HOST tab in the new opened windows named: “Activity windows filters”, and fill in the host name as a filter criteria. Afterwards all activities from the agent will be displayed.
<Please see attached file for image>
<Please see attached file for image>
Attachments
Feedback
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