DWP crashes with “Signal 11 (SEGV) at 893f0db483dcd81b with code 50”

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
This is just a short excerpt from the UC4Dump file after the segmentation fault
...
20170920/112117.256 - Signal 11 (SEGV) at 893f0db483dcd81b with code 50
20170920/112117.256 - U00009909 TRACE: (Parameter List) fffffffffff8b08 001296
00000010= 20202020 20202020 20202020 20202020 > <
00000400 20202020 20202020 20202020 000EDC00 > ..Ü.<
00000410 00000D5E 000254B8 003F27F8 001EA718 >...^..T¸.?'ø..§.<
20170920/112117.256 - U00009909 TRACE: (Input Memory) 12c8d2510 003422
20170920/112117.257 - U00009909 TRACE: (Local Memory) 1107f26f0 4139000
20170920/112117.261 - U00009909 TRACE: (Server-Inferface) 1105d8aa0 001296
20170920/112117.261 - U00009909 TRACE: (Eingabespeicher) 12c7e4910 973824
00000000 58455845 43555445 303101F4 00160D33 >XEXECUTE01.ô...3<
00000010 58524551 55455354 20202020 20202020 >XREQUEST <
00000020= 20202020 20202020 20202020 20202020 > <
000000D0 20202020 20202020 22207372 633D2265 > " src="e<
000000E0 68223E0D 0A202020 2020203C 41435449 >h">.. 000000F0 56495449 45535F53 45545550 20636C69 >VITIES_SETUP cli<
20170920/112117.261 - U00009909 TRACE: (Conversationssp.) 110c05070 152760
000000C0 58455845 43555445 58524551 55455354 >XEXECUTEXREQUEST<
000000D0= 20202020 20202020 20202020 20202020 > <
00000190 00000000 65685F33 31333233 00000000 >....eh_31323....<
000001A0 00000000 30303031 34343531 37310035 >....0001445171.5<
000001B0 39303132 00202020 2A435030 30312330 >9012. *CP001#0<
000001C0 30303030 30313020 20202020 20202020 >0000010 <
00000000 42535558 30303139 5F534150 5F42575F >BSUX0019_SAP_BW_<
20170920/112117.404 - AKT-EX-HOST |BSUX0019_SAP_BW_E
20170920/112117.405 - AKT-EX-IPADDR |10.41.65.32
00000000 4655575F 5341505F 33333120 20202020 >FUW_SAP_331 <
...

The Dialog Worker Process (DWP) crashes with a Segmentation Fault:
 

Signal 11 (SEGV) at 893f0db483dcd81b with code 50 
 

after a search, or query of activities from a specific agent as filter criteria.

Investigation:

Click on an agent via the system overview and open its activities. 

<Please see attached file for image>

Afterwards the DWP crashes with a segmentation fault.

Cause

Cause type:
Defect
Root Cause: When a search is performed or the list of activities is required the DWP crashes due to leaks and segmentation violations.

Environment

OS: IBM AIX

Resolution

Update to a fix version listed below or a newer version if available.
 

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 – Available
Automation Engine 11.2.6 – Available

Additional Information

Workaround :
Open the activity window in the java user interface and click on "Filters…“ 

Afterwards go to the HOST tab in the new opened windows named: “Activity windows filters”, and fill in the host name as a filter criteria. Afterwards all activities from the agent will be displayed. 

<Please see attached file for image>

<Please see attached file for image>