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After v12 upgrade ARA Reporting fails to collect report data

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Article ID: 84338

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 7

Error Message :
N/A

After performing an update of ARA from version 6 (Automation Engine version 11.2)  to version 7 (Automation Engine version 12) the Report function is not collecting the new data.

Investigation

Following are the steps to reproduce the issue.

  1. Have your AE11.2/ARA6 with Reporting Database. 1.
  2. Using define report. Executioninfo_v1.xml and admin-cli2. 
  3. Upgrade to AE12.0 & ARA7.02 the system. 
  4. Execute couple application workflows in ARA and confirm that existing report is broken now and no new data being collected into report table. 
  5. Using define new report. ExecutionInfo_v3.xml and admin-cli5.
  6. Validate that historical execution data is loaded OK into new report table. 
  7. Execute couple application workflows in ARA and validate that new report still does not collect new data into report table.

Results

The below error message is seen in the ARA log file.

ERROR RM.Reporting - Exception while handling changes. Current report: Execution|ExecutionInfo_info_v1System.ArgumentException: Entries are not from a single report. at Ventum.Bond2.Services.ChangeLogging.Impl.ReportEntryFactory.CreateEntries(ISession session, ReportRuntimeDefinition reportRuntimeDefinition, EntryData[] entriesData) in E:\BuildAgent\work\bondrelease\[email protected]\Projects\Ventum.Bond2.Services.Impl\Services.ChangeLogging.Impl\ReportEntryFactory.cs:line 32 at Ventum.Bond2.Services.ChangeLogging.Impl.SingleClientReportService.ProcessReportEntries(ChangeInfo[] changes) in E:\BuildAgent\work\bondrelease\[email protected]\Projects\Ventum.Bond2.Services.Impl\Services.ChangeLogging.Impl\ReportServiceBuilder.cs:line 203
 

 

 

 

 

Cause

Cause type:
Defect
Root Cause: If there are more than one report in the system, they will not work due to an exception in the background.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Release Manager 7.0.4 - Available

Additional Information

Workaround :
Use only one report instead of 2 reports.
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